Refund policy

We are sure you will be happy with your order, but if you are not satisfied with your purchase we are able to process a refund / return for the items as long as we are notified within 14 days of you receiving the goods subject to the conditions set out below. 

Return

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • To start a return, you can contact us at huemabe@gmail.com. If your return is accepted, we’ll send you a return address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

  • You can always contact us for any return question at huemabe@gmail.com.

Damages and issues

  • We hope that every purchase will reach you in a perfect condition but in the rare case if the item is defective, damaged or if you receive the wrong item, please get in touch with us and let us know. Our team aim to respond to all enquiries within 24 hours and will let you know how best to proceed. 

  • It’s necessary to include as much information as you can about the issue and if possible also provide some pictures that show any damage to the product and where relevant, the external packaging. Please don’t destroy or throw away any product or packaging, even if it’s faulty, before you’ve spoken to our team and agreed that doing so won't affect any refund you may be entitled to.

    Refunds

    • We will notify you once we’ve received and inspected your case, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.